Delivery and returns

Where we deliver

We deliver within about 100km of Sydney, NSW, including Newcastle, Katoomba and Nowra. Orders outside that area need our approval first. If you pay for an order we can't deliver, we'll refund it in full.

When

We start processing orders within 1 to 2 business days. Please allow 5 to 7 business days for delivery. Orders placed after 3pm are processed the next business day. Deliveries run Monday to Friday; weekend delivery may be possible depending on courier availability.

Once your order is confirmed we'll email you an estimated delivery time, and the courier will contact you on the day.

Cost

Delivery is a flat $15 per order.

Couriers

We use Revolution Cold Logistics, GoPeople, Shipday/DoorDash, Uber, Deliveroo, Menulog, Sherpa or Home Delivery Service.

Authority to leave

Every order is delivered with authority to leave. If no one is home, the courier leaves it in a safe, shaded spot and takes a photo. We aren't responsible for goods lost after delivery.

Pies arrive baked and frozen. Bring them inside and into the freezer as soon as you can. If they fully defrost, follow the 2-hour/4-hour rule from Food Standards Australia.

Please check your delivery address when you order. If you need to change it, email hello@nonnatinas.com straight away. We can't be responsible for delays caused by an incorrect address.

Damaged, defective or wrong items

Email hello@nonnatinas.com within 24 hours of delivery. We may ask for a photo. We'll replace the item or refund you, whichever you prefer.

If we ask for items back, pack them in the original packaging so they stay frozen, include your receipt, and send them with tracking. We cover return shipping when the problem was our mistake.

Refunds

Refunds go back to your original payment method. Allow 5 to 7 business days for them to appear after we process them.

What we can't refund

Change of mind or taste preference, or pies that weren't stored frozen or reheated as instructed.